ABOUT "SPYUR"


COMPANY REGISTER OF ARMENIA
ARMENIA BUSINESS DIRECTORY AND ARMENIA YELLOW PAGES

"Spyur" is a unique information company that has been collecting, processing and disseminating information about companies and organizations of Armenia since 1992.

BASIC PRINCIPLES
  • information by "Spyur" directories is provided (spread) as freely as possible (free of charge or at a symbolic price)
  • free dissemination of information is carried out out at the expense of companies who provide that information
  • companies are responsible for authenticity of provided information
  • information is checked periodically
  • "Spyur" regularly takes measures to make its directories more popular
  • along with the development of information technologies "Spyur" works out new ways of information dissemination

HISTORY
1992 -  the free Call Center on companies and organizations of Armenia was set up
1993 -  the publication of the printed directory on companies and organizations of Armenia in Russian stated up by copying method
the number of registered companies and organizations exceeded 500
1994 -  the first printed directory published by printing method was released - with a color cover and a circulation of 500 copies, in Russian
1995 -  the Call Center began serving with 2 telephones
the circulation of printed directories increased to 1000 copies
1996 -  the printed directory "Enterprises and Organizations of Armenia" (special edition) in six languages (Russian, English, Armenian, French, Spanish, Arabic) was released by the support of Eurasia Foundation with a circulation of 2300 copies
the circulation of the printed directory increased to 1500 copies
1997 -  electronic versions of the printed directory in Russian developed for magnetic and laser carriers with wide search facility
the information database was placed on Internet in Russian and in English (each company/organization was represented as a separate page with an individual address)
the periodical publication of English version of the printed directory started up
1998 -  the Call Center began serving with 3 telephones
the circulation of printed directories increased to 2000 copies
1999 -  the Call Center was switched to +374-10-590000 multi-channel telephone
"spyur.am" - "Spyur's" own domain was registered on Internet
www.spyur.am became the address of the information database on Internet
the printed subject directory "Trade. Wholesale and Retail. 1999" was released with a circulation of 2000 copies
2000 -  the database on Internet was supplemented with a search facility
the first printed directory "Enterprises and Organizations of Armenia" in Armenian was released as a supplement to the Russian edition
the printed subject directory "Made in Armenia. Product Directory. 2000" was released (in Russian and in English by the support of Eurasia Foundation) with a total circulation of 2000 copies
the number of registered companies and organizations exceeded 1000
2001 -  the printed directory "Enterprises and Organizations of Armenia" was renamed "Armenia Business Directory and Yellow Pages" and conditionally divided into two books
the circulation of printed directories increased to 2500 copies
on the basis of the Armenian supplement the first printed directory "Armenia Yellow Pages" in Armenian was released (brief version)
closed domain "yellowpages.am" was given to "Spyur" LLC by the decision of "Armenian Internet Society" to represent "Armenia Yellow Pages" on Internet
the database on Internet was divided into two parts - "Armenia Business Directory" and "Armenia Yellow Pages"
2002 -  the Call Center began serving with 4 telephones
the circulation of printed directories increased to 3000 copies
2003 -  Agreement was signed with "Kompass International" on exclusive right to represent business information of Armenia in "Kompass" worldwide business information system
the information on companies and organizations of Armenia was represented for the first time in information means of "Kompass" system - on the website www.kompass.com, CD publications "Kompass Concord" and "EEKOD"
the Call Center began serving with 5 then 6 telephones
the first printed directory "Armenia Business Directory and Yellow Pages" in Armenian was released
"b2b.am" domain was registered to represent business information of Armenia on Internet
the number of registered companies and organizations exceeded 1500
the trademarks "Spyur" and "Armenia Yellow Pages" were registered as the property of "Spyur" LLC in Intellectual Property Agency of Armenia
2004 -  the Call Center was switched to +374-10-519999 multi-channel telephone
the data input and processing system was upgraded
the Call Center began serving till 23:00
the design of www.spyur.am was updated
2005 -  the number of registered companies and organizations exceeded 2000
the Call Center began serving with 7 telephones
2006 -  according to the independent research "Rating of quality and relevance of Armenian Internet Resources" the website www.spyur.am took the first place by 2005 results
the first complete printed directory "Armenia Yellow Pages" in Armenian was released as a separate publication with a circulation of 5000 copies
the information database on Internet became trilingual (it was supplemented by Armenian version)
the Call Center began serving with 8 telephones
in the 2nd All-Armenian e-Content Award www.spyur.am won the First prize (500000 drams) and was announced the best in "e-Business" nomination gaining the opportunity to take part in the World Summit Award
for the considerable success in the sphere of business information services "Spyur" company was awarded with "Mercury" prize by Chamber of Commerce and Industry of Armenia
"kompass.am" domain was registered to represent the services of "Kompass" worldwide business information system
2007 -  according to the research "Rating of quality and relevance of Armenian Internet Resources" (www.iatp.am), www.spyur.am took the first place among the websites of Armenian mass media and information systems by 2006 results
ISO 9001:2000 Quality Management System implementation process started
the printed directory "Armenia Business Directory" in Armenian was released as a separate publication
the circulation of the printed directory "Armenia Yellow Pages" in Armenian increased to 7000 copies
www.spyur.am was supplemented with the facility of company location on Yerevan map by means of the website www.gisinfo.am
the Call Center began serving with 9 telephones
2008 -  according to the research "Rating of quality and relevance of Armenian Internet Resources" (www.iatp.am), www.spyur.am took the first place among the websites of Armenian mass media and information systems by 2007 results
the Call Center began serving with 10 telephones
the number of registered companies and organizations exceeded 2500
the first trilingual CD edition "Armenia Business Directory and Yellow Pages" was released (in Armenian, Russian and English)
2009 -  the circulation of the printed directory "Armenia Yellow Pages" in Armenian increased to 10000 copies
the first trilingual mobile edition "Armenia Yellow Pages" was released (free Java application for mobile phones in Armenian, Russian and English)
at "IT Innovation Awards 2009" regional event which took place in Tbilisi the CD edition "Armenia Business Directory and Yellow Pages" presented by "Spyur" was announced the best in "The Best B2B Solution" nomination
2010 -  the trademark "Armenia Business Directory" was registered as the property of "Spyur" LLC in Intellectual Property Agency of Armenia
www.spyur.am was completely changed, the website was supplemented with new features for information search and view, the website became user-friendly and easier to navigate
a new feature to see the company location on Google Maps was created on www.spyur.am
new "Spyur Plus" Call Center began operating at 09000-9999 phone number, which provides complete information on about 20000 companies and organizations of Armenia and Nagorno-Karabakh, products and services offered by them and other multi-field useful information
2011 -  the number of registered companies and organizations exceeded 3000
www.spyur.am database was supplemented with companies that are not registered with "Spyur-Register" (with one phone number and a message that company information is presented in "Spyur" 24-hour Call Center on 09000-9999)
all search results on www.spyur.am became visible on the map as well
when opening company’s individual web page on www.spyur.am company’s all locations with their contact information became visible at once on the map
"Spyur" Call Center (+374-10-519999) began operating twenty four hours excluding Sundays and holidays
"Spyur" Call Centers began serving with 11 telephones
"Spyur" Call Center began operating at +374-60-519999 telephone number as well
"Spyur" Call Centers were supplemented with a telephone call management system which made it possible to manage telephone call flow, to register statistics of calls and to record calls
2012 -  the electronic version of "Armenia Yellow Pages" printed directory became available on www.spyur.am
"Spyur" Call Centers began serving with 12 telephones
a new feature to view company's photos and videos was created on www.spyur.am
the number of registered companies and organizations exceeded 3500
2013 -  "Spyur" Call Centers began serving with 14 telephones
"Spyur" developed "Armenia Yellow Pages" application for Android and iOS phones and tablets
"Spyur" Call Center began operating at 113 short phone number of public importance
2014 -  "Spyur Plus" Call Center began operating at 09000-1313 phone number as well
new features for searching and viewing information were added to Android and iOS applications: "smart" search; search by trademark; search simultaneously by name, activity and trademark; arrangement of companies by distance and alphabet; display of a company's all addresses (including map location) on the company page and display of all phone numbers – with a call making feature
www.spyur.am was supplemented with a feature to view not only the names and phone numbers of companies not registered with "Spyur-Register" but also their addresses
"Spyur" Call Center was supplemented with a facility to connect a caller with a company by a direct call ("Call Forwarding" service). That is to say, in case of getting an inquiry about those companies that have ordered this service the caller is connected to the company by a direct call without call interruption
2015 -  113 short phone number of "Spyur" Call Center began operating in Nagorno-Karabakh as well
"Spyur" Call Center began operating at +374-11-331331 telephone number as well which is mostly designed to receive calls from abroad
"Personal Area" Internet platform (pp.spyur.am) was created for companies registered with "Spyur-Register" which enables each company to view the statistics of calls to "Spyur" Call Center related thereto as well as to listen to the call recordings
"Spyur" Call Center began operating at +1-747-228-1111 USA phone number as well, which is intended for receiving calls from USA

"SPYUR" TODAY
Information database
"Spyur's" information database includes:
  • 25 000 companies, organizations and state structures
  • 1100 types of activity
  • 21 400 products & services
  • 4400 trademarks, brands
Company information is disseminated in the following capacity (up to 29 parameters):
  • company name
  • legal form
  • executive (name, father’s name, surname and position)
  • form of ownership
  • year established
  • number of employees
  • address (name of address, country, zip/postal code, marz/region, locality, administrative district (for Yerevan), quarter, street, building/house, floor/room/apartment, notes)
  • map location
  • telephone (department/position, working hours of department/position, telephone number)
  • e-mail (department/position, e-mail address)
  • other communications (fax, Skype, ...)
  • website
  • webpage short address on Spyur.am
  • working days
  • working hours
  • annual turnover
  • company name keywords
  • activity description
  • type of activity by "Spyur" classifier
  • products, services by "Spyur" classifier
  • product types
  • pictures of product types
  • products, services by "Kompass" classifier
  • trademarks, brands
  • about company, slogan
  • emphasizing data with a frame + logo
  • logotype
  • photosets
  • videosets

Directories
Information about companies of Armenia and Nagorno-Karabakh is provided to any interested person through "Spyur's" 6 directories:
  • via multi-channel (14 lines) Call Centers:
    • "Spyur" Call Center - at 113 (Armenia, Nagorno-Karabakh), +374-11-331331, +374-10-519999, +374-60-519999, +1-747-228-1111 (USA) phone numbers
    • "Spyur Plus" Call Center - at 09000-1313 phone number
  • via printed directory - "Armenia Yellow Pages" (released in Armenian)
  • via www.spyur.am information website (trilingual - Armenian, Russian, English)
  • via PC edition - "Armenia Business Directory and Armenia Yellow Pages" (trilingual - Armenian, Russian, English)
  • via mobile applications (Android, iOS, Java) - "Armenia Yellow Pages" (trilingual - Armenian, Russian, English)
  • via "Kompass" (Kompass.com) worldwide business information system (in English and Russian)

Statistics
The statistical figures of "Spyur’s" directories are as follows:
  • Call Centers - up to 8000 served calls a day
  • printed directories - 4500 released copies a year
  • website:
    • 25 000 visits a day
    • 65 000 viewed pages a day
  • PC edition:
    • the number of downloads a year via Internet (www.spyur.am) - 2000
  • mobile applications (Android, iOS, Java):
    • the number of visits a month - 12 500

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