CALL CENTERS - "SPYUR" AND "SPYUR PLUS"




"SPYUR" CALL CENTER (113, +374-11-331331, +374-10-519999) GENERAL DESCRIPTION
  • "Spyur" Call Center operates at 113 (Armenia, Nagorno-Karabakh), +374-11-331331, +374-10-519999, +374-60-519999, +1-747-228-1111 (USA) multi-channel phone numbers
  • The Call Center provides information on 25 000 companies, organizations and state structures of Armenia and Nagorno-Karabakh as well as products and services offered by them
  • The service carries out company search not only by name but also by product/service, trademark, executive, address and other criteria
  • The service is provided through 14 telephone lines
  • Working days - all days
  • Working hours - 24 hours
  • Inquiries are served in 3 languages - Armenian, Russian, English
  • The service has been operating since 1992


"SPYUR PLUS" CALL CENTER (09000-1313) GENERAL DESCRIPTION
  • "Spyur Plus" Call Center operates at 09000-1313 multi-channel phone number
  • The Call Center provides information on 25 000 companies, organizations and state structures of Armenia and Nagorno-Karabakh, products and services offered by them as well as other multi-field information
  • The service carries out company search not only by name but also by product/service, trademark, executive, address and other criteria
  • The service is provided through 14 telephone lines
  • Working days - all days
  • Working hours - 24 hours
  • Inquiries are served in 3 languages - Armenian, Russian, English
  • The service is always available and provides fast connection to the specialist
  • The service price for 1 second is 1.5 drams
  • The service has been operating since 2010


WHY TWO CALL CENTERS
As opposed to "Spyur" Call Center, "Spyur Plus" Call Center
  • provides fast connection to the specialist (priority service)
  • provides more complete information
  • provides information without any limitations
  • provides multi-field information, i.e. in addition to company information it also provides:
    • information on area codes
    • information on currency exchange rates
    • information on zip/postal codes of Armenia
    • information on address location in Armenia
  • has a service fee (1 second – 1.5 drams)


COMPANY INFORMATION SEARCH AND PROVISION
Company search:
"Spyur" and "Spyur Plus" Call Centers make the search for companies by the following 14 criteria:
  • name
  • activity (by classifiers)
  • trademark, brand
  • executive name and surname
  • address (marz/district, locality, region, quarter, street, building/house)
  • telephone
  • website
  • e-mail
  • legal form
  • working days
  • working hours
  • number of employees
  • form of ownership
  • year established
Provision of company information:
By means of "Spyur" and "Spyur Plus" Call Centers it is possible to get nearly 20 data about a company:
  • company name
  • executive
  • address
  • telephone
  • e-mail
  • other communications (fax, Skype, …)
  • website
  • trademark, brand
  • products and services by "Spyur" classifier
  • product types
  • type of activity by "Spyur" classifier
  • activity description
  • working days
  • working hours
  • legal form
  • form of ownership
  • annual turnover
  • year established
  • number of employees


HOW A COMPANY CAN BE INCLUDED IN CALL CENTERS
Any company or organization operating in Armenia, Nagorno-Karabakh and Armenian diaspora can be included in "Spyur" and "Spyur Plus" Call Centers. There exist 2 variants of information inclusion:
"Limited inclusion" (free of charge)
This variant provides company search only in case the inquiry is made by name, besides only company address and phone number are provided.
To be included by this variant a company either should fill in the application form for registration on www.spyur.am or should provide information about his company to "Spyur" by phone, e-mail or visit.
"Complete inclusion" (paid)
This variant provides company’s full-scale search and information provision.
To be included by this variant a company should be registered in "Spyur-Register" database. For this purpose it is necessary to fill in the application form for registration in the section "Add a Company" on www.spyur.am or get in contact with "Spyur" and call a commercial representative.

STATISTICS OF CALL CENTERS
  • Number of served calls in Call Centers a day - up to 8000
  • Number of provided companies a day - up to 10 000
  • Layout of inquiries by search criteria:
    • by name - 50%
    • by activity - 30%
    • by trademark, brand - 10%
    • by address - 6%
    • by other criteria - 4%
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